OneCall™ Level 1: Your Essential Support for Imports, Exports, and Customs Compliance
Our OneCall™ Level 1 Membership is tailored to streamline import, export, and customs processes for businesses like yours. With this membership, you can access timely email support for all your trade-related queries, an invaluable resource for maintaining compliance and staying informed without draining your time and resources. It's a cost-effective solution, an alternative to the expense of hiring in-house experts or outsourcing these services.
Description
A One-Stop Solution for Your Business Needs
Why Choose OneCall™?
Reliable Expertise
Our dedicated OneCall™ team consists of specialists in various import, export, and customs fields. When you reach out, you will receive a knowledgeable response within 48 hours. Our team knows or will find the answers for you.
Save Time and Reduce Errors
OneCall™ enables you to focus on your core business activities rather than managing complex trade requirements. Gain confidence in your processes with access to a second opinion and guidance on tricky questions or unusual scenarios that could otherwise slow you down.
Practical, Actionable Support
With OneCall™ Level 1, you will receive up to 2 hours of support annually (120 helpline minutes), with each query addressed in efficient segments - a minimum of 15 minutes per call. Equating to approximately eight questions per year. This makes it an ideal solution for smaller businesses or those confident in their knowledge who need occasional guidance. Our team provides practical, actionable support, clarifying procedures, pointing you to the right resources, or straightforwardly answering your questions. Empowering you with the confidence to know that your business will keep flowing without interruption.
Member-Exclusive Benefits
As a Level 1 member, you will be invited to join our UK Customs and Trade Briefings, industry insights, and important regulatory updates. Stay ahead of trade developments with:
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Fortnightly UK Customs & Trade Briefings
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Discounted Training Opportunities – Enjoy £70 off public training courses and £20 off technical clinics.
Reliable, Experienced Support—When You Need It Most
Whether you need clarification on compliance requirements, assistance with documentation, or practical tips to improve your processes, the OneCall™ team, with their reliability and experience, is ready to help. This is perfect for businesses that want a reliable resource to turn to, ensuring confidence and compliance with every trade transaction.
OneCall™ Level One Membership
What Can You Expect with OneCall™ Level 1?
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Convenient Email Assistance – Reach out to our experts for guidance on import, export, and customs issues, with clear responses.
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Track Your Usage – Monitor your support minutes usage through your own dedicated web link, ensuring you stay on top of your available time.
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Regular Updates and Alerts - Stay current with the latest customs and trade information, designed to help you stay compliant and avoid costly delays.
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Member Discounts on Training – Deepen your knowledge with discounts on all public training and technical clinics.
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Option to top up minutes online as needed
Additional Services Available
Need further support? Upgrade with options to add on Shipping Office services, including customs declarations, checking MSS reports, and more for complete, hands-on assistance. Please note that OneCall™ Level 1 does not cover live CDS declarations; an upgrade may be recommended depending on the level of support required. These additional services are tailored to cater to your specific needs, providing a comprehensive solution for all your import, export, and customs compliance requirements.
Join OneCall™ Level 1 Today and Enhance Your Trade Operations!
As an introductory level to our support services, OneCall™ Level 1 provides the essential tools and guidance to streamline your trade processes and ensure compliance.