OneCall™ Level 2: Your Practical Support for Imports, Exports, and Customs Compliance
Our OneCall™ Level 2 Membership is tailored to streamline import, export, and customs processes for businesses like yours. With this membership, you can access timely email support for all your trade-related queries—an invaluable resource for maintaining compliance and staying informed without draining your time and resources. It's a cost-effective solution - an alternative to the expense of hiring in-house experts or outsourcing these services.
Description
A One-Stop Solution for Your Business Needs
Why Choose OneCall™?
Reliable Expertise
Our dedicated OneCall™ team consists of specialists in various import, export, and customs fields. When you reach out, you will receive a knowledgeable response within 24 hours. Our team knows or will find the answers for you.
Save Time and Reduce Errors
OneCall™ enables you to focus on your core business activities rather than managing complex trade requirements. Gain confidence in your processes with access to a second opinion and guidance on tricky questions or unusual scenarios that could otherwise slow you down.
Practical, Actionable Support
With OneCall™ Level 2, you will receive up to 8 hours of support annually (480 helpline minutes), with each query addressed in efficient 15-minute segments. This makes it an ideal solution for smaller businesses or those confident in their knowledge who need occasional guidance. Our team provides practical, actionable support, clarifying procedures, pointing you to the right resources, or straightforwardly answering your questions. Empowering you with the confidence to know that your business will keep flowing without interruption.
Member-Exclusive Benefits
As a Level 2 member, you can access a comprehensive Members’ Resource Area, with regularly updated UK Customs and Trade Briefings, industry insights, and important regulatory updates. Stay ahead of trade developments with:
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Fortnightly UK Customs & Trade Briefings
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Exclusive "Did You Know?" News Bulletins
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Discounted Training Opportunities – Enjoy £70 off public training courses and £20 off technical clinics.
Reliable, Experienced Support - When You Need It Most
Whether you need clarification on compliance requirements, assistance with documentation, or practical tips to improve your processes, the OneCall™ team, with their reliability and experience, is ready to help. This is perfect for businesses that want a reliable resource to turn to, ensuring confidence and compliance with every trade transaction.
OneCall™ Level Two Membership
What Can You Expect with OneCall™ Level 2?
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Convenient Email Assistance – Reach out to our experts for guidance on import, export, and customs issues, with clear responses.
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Resource Area Access - Access our Members’ Resource Area, which is filled with insights, updates, and tools to support your business.
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Track Your Usage – Monitor your support minutes usage through your own dedicated web link, ensuring you stay on top of your available time.
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Regular Updates and Alerts - Stay current with the latest customs and trade information, designed to help you stay compliant and avoid costly delays.
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Member Discounts on Training – Deepen your knowledge with discounts on all public training and technical clinics.
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Unlimited Access for Team Members – Enjoy unlimited access to the Members’ Area for all team members within your organisation.
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Option to top up minutes online as needed
Additional Services Available
Need further support? Upgrade with options to add on Shipping Office services, including customs declarations, checking MSS reports, and more for complete, hands-on assistance. These additional services are tailored to cater to your specific needs, providing a comprehensive solution for all your import, export, and customs compliance requirements.