OneCall™ Premium Plus: Imports, Exports, and Customs Compliance with a high-priority international trade online helpline.

Why Choose Our OneCall™ Premium Plus Membership?

In international trade, we understand that time is critical. That’s why our OneCall™ Premium Plus Membership is built to provide quick, reliable answers to all your import and export questions. As customs authorities worldwide transition to more digital services, our community supports you every step of the way.

Our dedicated team comprises customs procedures and trade compliance specialists, including the Customs Declaration Service (CDS) system. We provide expert assistance across all customs digital services, including CDS declarations, EMCS (Excise Movement and Control System) queries, NCTS (New Computerised Transit System) queries, and export control license queries through SPIRE and LITE services.

Quick, Reliable Customs Digital Support

When you contact our high-priority helpline, you can expect prompt, expert responses to your CDS and other international trade queries, typically within 2 hours. Our team is here to eliminate the need for exhaustive online searches or prolonged delays; we bring the answers directly to you or swiftly source them, ensuring every response is accurate and actionable.

Save Time and Reduce Errors
With OneCall™ Premium Plus, you can focus on core business activities without getting bogged down in complex customs requirements. Our team provides second opinions, clarifies procedures, and offers guidance on complex or unusual CDS scenarios, helping to prevent costly errors and keep your business operations running smoothly.

Practical, Actionable Support
Receive up to 24 hours of annual support time for CDS and other trade-related queries, with priority handling for CDS time-sensitive issues. Additionally, our team can help explain new codes, procedures, and compliance requirements, point you to the right resources, or answer questions directly so customs challenges never stall you.

Member-Exclusive Benefits
As a Onecall™ Premium Plus member, you can access various resources that provide clear, updated insights into Customs Regulations and the CDS system, ensuring you stay informed and compliant. Member benefits include:

• Priority Email Helpline Support - Our team is available to answer your international trade questions quickly and provides a dedicated contact for when you need immediate assistance.

• Exclusive Briefings and Clinics - Regularly scheduled briefings keep you informed on new customs developments, while clinics focus on practical issues, helping you understand and apply new information. Four free clinics a year included within the OneCall™ Premium Plus Membership.

• Discounted Training Opportunities – Enjoy special rates on public training courses and technical clinics, perfect for expanding your CDS and customs knowledge.

• Online Member Resource Area – A dedicated area for members featuring CDS Declaration templates, export control guidelines, and practical resources to support customs compliance in international trade.

Quick, Reliable, Experienced Advice - When You Need It Most
Whether you need guidance on CDS Declarations, help with specific documentation, or practical advice to streamline your processes, the OneCall™ team is here to help. It is ideal for businesses requiring a knowledgeable partner to ensure accuracy and confidence in all international trade-related operations, enabling you to thrive in today’s evolving customs landscape.

What You Can Expect with OneCall™ Premium Plus Membership

• Dedicated High Priority Helpline and OneCall™ Combined - As a member, you gain access to our high-priority helpline without needing a separate subscription, which combines the support of OneCall™.

• Comprehensive Support for CDS and Digital Trade Queries - Subscription offers reliable guidance for the Customs Declaration Service (CDS), with our technical team able to assist in rectifying error codes or guiding you in completing the declaration. Quick, accurate answers to your CDS questions and import, export, and international trade issues. With a priority response for those time-sensitive queries.

• Specialist One-to-One Sessions – Receive personalised guidance with four hours of one-on-one support from an international trade specialist. This time can be used as either four 60-minute or eight 30-minute sessions tailored to help you address more complex questions and challenges.

  
  Time to be deducted from the account.

• Exclusive Access to CDS Resources – Join our dedicated Members’ Area and CDS Community™ online, where you’ll find exclusive materials, guidance, and recordings of all briefings and clinics.

• Customs Briefings and International Trade Updates - Stay informed with quarterly CDS & Export Control briefings, only available to OneCall™ Premium and Premium Plus members. In these briefings, we discuss the latest updates, answer questions, and explore developments impacting your business. Members can also attend UK Customs & Trade briefings to keep up to date with broader international trade news. All sessions are recorded and available for later viewing.

• Complimentary Clinic Attendance – As a OneCall™ Premium Plus member, you are eligible to attend up to four clinics of your choice each membership year at no additional cost. Clinics address a variety of international trade topics and cover current issues in the field.

Additional Services Available

Need further support? Consider upgrading for even more hands-on assistance. Expanded service options can include Shipping Office support, MSS report checking, and completing customs declarations on your behalf.